Terms & Conditions

1. General terms and eligibility

These Terms & Conditions apply to your access to and use of the Fair Go Casino website, account services, games, promotions and related features. They should be read together with any game rules, promotional terms, privacy information, responsible gambling information and other notices displayed on the site. If a specific rule applies to a particular product or promotion, that rule may supplement these terms. Where there is an inconsistency, the specific rule will generally apply to the relevant product or promotion.

You must only use Fair Go Casino where online gambling is lawful for you. You are responsible for checking the laws that apply to you and for complying with them. You must meet the applicable minimum age requirement before creating an account or using any gambling service. In Australia, gambling services are generally restricted to people aged 18 years or over, but you must also consider any other legal requirements that apply in your location.

You must provide accurate, current and complete information when registering and whenever information on your account changes. You must not register or play on behalf of another person, allow another person to use your account, or use another person’s payment method without proper authorisation. Fair Go Casino may ask for information or documents to verify your identity, age, location or payment details before allowing access to certain services.

• You may only hold and use an account in your own name.
• You must keep your login details private and notify Fair Go Casino if you believe your account has been accessed without permission.
• You must not create multiple accounts unless expressly permitted by the applicable rules.
• You must not use the site for unlawful activity, fraud, money laundering or any activity that may harm the service or another person.
• You must not use automated software, bots, scraping tools or other methods intended to interfere with the normal operation of the site.

Changes to these terms

Fair Go Casino may update these terms from time to time to reflect changes to the service, applicable law, security requirements or business practices. The current version will be made available on the site. Changes will apply from the date stated in the updated version or, if no date is stated, from publication. You should review the terms regularly. If you do not accept an updated term, you should stop using the relevant service.

2. Accounts, verification and security

An account is required to use services that require registration. You are responsible for all activity carried out through your account, subject to applicable law and any investigation into unauthorised use. You should choose a strong password, avoid sharing it and log out of the site when using a shared or public device. Fair Go Casino will not ask you to disclose your password through an unsecured or unusual channel.

Fair Go Casino may carry out customer identification, age checks, location checks, payment checks and other compliance reviews. You may be asked to provide suitable documentation, such as proof of identity, proof of address or information about the source of funds, where reasonably required. Reviews may take place when you register, before a transaction, when account information changes or at another time considered necessary.

If requested information is not provided, is incomplete or cannot be reasonably verified, access to some or all services may be restricted while the review is completed. An account may also be suspended or closed where information appears inaccurate, where there are security concerns, where the account is being misused or where required by law. Any action will be taken in accordance with applicable legal obligations.

Suspension and account closure

You may stop using the service and request account closure at any time. Account closure does not remove obligations that arose before closure, including obligations relating to lawful transactions, investigations or disputes. Fair Go Casino may suspend or close an account where there is a suspected breach of these terms, a risk to the security or integrity of the service, an indication of fraud or unlawful conduct, or another valid operational or legal reason.

If an account is closed or suspended, you must not attempt to create or use another account to avoid the action. Any balance or transaction connected with a restricted account will be handled in accordance with applicable law, the relevant game or payment rules and the outcome of any necessary review.

3. Gaming, deposits, withdrawals and promotions

Games are provided for entertainment. You should understand the rules of a game before participating, including how stakes, outcomes, features and any applicable return information are presented. Outcomes are determined by the relevant game system or process. You accept the ordinary risks of gambling and acknowledge that losses can occur. Never gamble with money needed for everyday living expenses, bills or other essential commitments.

You are responsible for checking your stake, game selection and any transaction details before confirming an action. Once an action has been accepted by the system, it may not be possible to cancel or change it, except where required by law or the applicable game rules. If a technical error, display error or interruption affects a transaction or game outcome, Fair Go Casino may investigate and take reasonable corrective action in accordance with the applicable rules.

Payments

Payment methods and transaction features may vary depending on availability, account status, location, verification requirements and other conditions. You must use a payment method that belongs to you or that you are authorised to use. A transaction may be declined, delayed, reversed or reviewed for security, compliance, technical or payment-processing reasons.

You are responsible for providing correct payment information and for any fees charged by your bank, card provider or other payment service. Fair Go Casino may apply transaction controls or request additional verification before processing a withdrawal or other payment. Processing times can depend on the payment method, verification status, weekends, public holidays and third-party providers, so no particular timeframe should be assumed unless it is expressly stated in the relevant information.

Promotions and offers

Any bonus, promotion, reward or special offer is subject to its own terms. Those terms may set out eligibility requirements, qualifying actions, expiry dates, contribution rules, wagering conditions, maximum or minimum amounts and restrictions on use. You should read the complete promotional terms before participating. If promotional terms conflict with these terms, the promotional terms will generally apply to that promotion.

Fair Go Casino may correct an obvious error, withdraw an offer where permitted, or refuse or remove a promotional benefit where there is a reasonable basis to believe that the offer has been misused or accessed contrary to its terms. A promotion is not an entitlement unless the applicable terms say otherwise. You must not use multiple accounts, inaccurate information or other methods to obtain a benefit that you are not eligible to receive.

4. Responsible use, privacy and website operation

Responsible gambling

Fair Go Casino supports informed and responsible participation. Set a budget before you play, decide how much time you are comfortable spending and avoid chasing losses. Gambling should not be used as a way to solve financial problems or manage stress. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek support from an appropriate Australian gambling support service or qualified professional.

Account tools may be available to help you manage your play, such as deposit controls, activity information, time reminders, breaks or self-exclusion. The availability and operation of these tools may depend on the service and applicable requirements. A request for a break or self-exclusion should be treated seriously. You must not attempt to bypass a restriction by opening another account or using another person’s account.

Privacy and personal information

Personal information is handled in accordance with the Fair Go Casino Privacy Policy and applicable privacy laws. Information may be collected and used to provide services, verify accounts, process transactions, prevent fraud, meet legal obligations, maintain security, improve the site and communicate with you about your account or services where permitted. The Privacy Policy explains how information may be collected, used, stored and disclosed, and how you may exercise available privacy rights.

Website availability and acceptable use

Fair Go Casino aims to keep the site reliable, but uninterrupted access cannot be guaranteed. The site may be changed, suspended or unavailable because of maintenance, upgrades, technical faults, communications problems, security events or matters outside reasonable control. You are responsible for using a suitable device, connection and current security software.

You must not copy, modify, distribute, reverse engineer or commercially exploit any part of the site unless permitted by law or authorised in writing. Site content, branding, software and other materials may be protected by intellectual property rights. You must not upload harmful code, interfere with other users, attempt to gain unauthorised access or use the site in a way that could damage its operation or reputation.

Liability, complaints and governing law

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law. Subject to those rights, Fair Go Casino is not responsible for loss caused by your breach of these terms, misuse of the site, inaccurate information supplied by you, events outside reasonable control or reliance on information that is incomplete or out of date.

If you have a question or complaint, review the available help and support information on the site and use the published contact or complaints process. Provide enough information for the matter to be investigated, including relevant account and transaction details, but do not send passwords or unnecessary sensitive information. Complaints will be considered in accordance with the applicable process and legal requirements.

These terms are intended to operate under the laws that apply to the relevant Fair Go Casino service and your use of it. Any dispute should first be raised through the available support process. If a court or competent authority finds one part of these terms invalid or unenforceable, the remaining parts will continue to operate to the extent permitted by law.