Privacy Policy

About this Privacy Policy

Fair Go Casino respects the privacy of players and aims to handle personal information in a clear, careful and responsible way. This Privacy Policy describes the types of information an online casino site may collect, the purposes for which that information may be used, and the choices available to players.

This policy applies to information collected through the Fair Go Casino website, account services, customer support channels and related online features. It also applies when information is provided directly by a player or received from service providers that help operate the site. By using the website or opening an account, players should read this policy together with the applicable website terms and other notices displayed during registration or account use.

The information collected and the way it is handled may depend on the services used, the account activity involved, and the checks required before particular features can be accessed. If this policy is updated, the revised version will be made available on the website. Players should review it from time to time so they remain familiar with current privacy practices.

Information that may be collected

To provide an online gambling account and related services, Fair Go Casino may handle different categories of personal and technical information. The information requested will generally be relevant to operating the account, meeting verification requirements, processing transactions, providing support and maintaining a secure website.

• Account details, such as a player’s name, date of birth, residential information, username, account preferences and other registration details.
• Contact information, such as an email address and details provided when a player contacts customer support or receives service communications.
• Identity and verification documents, including information used to confirm identity, age, account ownership or other eligibility requirements. These documents may contain sensitive identifying details.
• Payment and transaction records, such as deposits, withdrawals, gaming activity, account balances, payment method information and related transaction references. Payment information may also be handled by payment service providers.
• Communications and support records, including questions, requests, complaints, verification messages and information provided during an interaction with the support team.
• Device and connection information, such as IP address, browser type, operating system, device identifiers, language settings, time zone and general location information derived from technical data.
• Website activity information, such as pages viewed, links used, session details, account access times and actions taken while using the website.
• Cookie and similar technology data, which may help remember preferences, support login functions, understand website use and improve security or performance.

Players should provide information that is accurate and keep account details up to date. If information is incomplete, inaccurate or cannot be verified, some account services may not operate as intended. Players should not provide another person’s information unless they are authorised to do so and the information is needed for a legitimate account or support purpose.

How information is used

Personal information is handled for purposes connected with providing and managing the Fair Go Casino service. The particular use depends on the information involved and the circumstances in which it was collected.

• Creating, administering and securing player accounts.
• Confirming identity, age, account ownership and eligibility to use the services.
• Carrying out verification, anti-fraud, anti-money-laundering, responsible gambling and other risk or security checks where applicable.
• Processing deposits, withdrawals, payments, account adjustments and related transaction activities.
• Providing customer support, responding to questions, investigating complaints and resolving account issues.
• Communicating about account activity, service notices, security matters, important changes and operational information.
• Sending marketing or promotional communications where permitted and where the player has provided the necessary permission or has otherwise agreed to receive them.
• Monitoring, testing and improving the website, its functionality, user experience, security and performance.
• Detecting, preventing and investigating suspected fraud, misuse, unauthorised access, technical attacks or breaches of website terms.
• Meeting legal, regulatory, court, government, taxation, accounting or other compliance requirements that apply to the service.
• Establishing, exercising or defending legal rights and handling disputes or claims.

Information may be combined from different interactions with the website where this is reasonably necessary for account administration, security, verification or support. Technical and usage information may also be analysed in an aggregated or de-identified form to understand general website performance and improve the service.

Where service providers assist with hosting, technology, payments, verification, security, communications, customer support or website analytics, they may receive the information needed to perform their role. Such providers are expected to handle information appropriately and only for authorised service purposes. Information may also be disclosed where necessary to protect players, the website, other users or the legitimate interests of Fair Go Casino, or where disclosure is required or permitted by law.

Security, marketing and data retention

Fair Go Casino takes reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Security measures may include access controls, account protections, monitoring, secure communications and procedures for handling verification and payment information. No online system can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised access.

Marketing choices

Players may receive service-related messages that are necessary for account administration, security, transactions or important operational updates. These messages are different from optional marketing communications. Where marketing communications are sent, players can generally use the unsubscribe or preference options included in the message, or contact support to request that marketing consent be withdrawn.

Withdrawing consent to marketing does not necessarily remove the need to retain account, transaction, verification or support records, and it does not affect processing that is required to operate an account, protect the service or meet a legal obligation. A reasonable period may be needed to apply a marketing preference across relevant systems.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, record keeping and service improvement. When information is no longer required, reasonable steps may be taken to securely delete it, anonymise it or otherwise remove it from active use.

Closing an account does not always mean that every record can be deleted immediately. Some account, identity, payment, transaction, communications and security records must be kept for a period required by law or for other legitimate compliance and record-keeping purposes. The length of time may differ depending on the type of record and the reason it was collected.

Cookies and similar technologies

Fair Go Casino may use cookies and similar technologies to help the website function, remember settings, support account sessions, maintain security, measure performance and understand how visitors use the site. Some cookies may be necessary for core features, while others may support analytics, preferences or relevant communications.

Cookies are small files or data elements stored on a device by a website. They can help recognise a browser or device during a later visit, but they do not automatically provide access to account information. The information collected through cookies may be combined with other technical or account information where this is necessary for the purposes described in this policy.

Players can manage, block or delete cookies through their browser settings. If cookies are disabled, blocked or deleted, some website functions may not work correctly, and preferences may need to be selected again. Browser controls differ between devices and browsers, so players should check the relevant browser instructions for more information.

Your privacy rights and requests

Depending on the circumstances and applicable requirements, players may have rights relating to the personal information held about them. These may include asking for access to their information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that is no longer required, and withdrawing consent to marketing communications.

To exercise a data right or ask a privacy question, contact support@fairgocasino-aus.top. A request should include enough information to identify the relevant account and clearly explain what is being requested. For security, Fair Go Casino may need to verify the requester’s identity before providing information, making changes or completing a deletion request.

• Access: ask for a copy of personal information held about you, subject to applicable limits and appropriate identity checks.
• Correction: ask for inaccurate, outdated or incomplete account information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Some records may need to be retained for legal, security, transaction or dispute-related reasons.
• Marketing consent: withdraw consent to optional marketing communications. Account and service messages may still be sent where they are necessary for operating or protecting the account.

Requests will be considered in a reasonable manner. If a request cannot be completed in full, an explanation may be provided where appropriate. Players may also raise a concern if they believe their personal information has not been handled properly. Fair Go Casino may update this policy when its services, technology or privacy practices change, and the current version published on the website will apply to ongoing use of the service.