Betting Rules

1. Scope and general conditions

These rules apply to betting and gaming activity made through the Fair Go Casino website or any related platform that displays or refers to these rules. Additional rules may apply to individual games, tournaments, promotions or payment methods. If a specific game rule conflicts with a general rule, the specific rule will generally apply to that game, subject to the applicable Terms and Conditions and Australian law.

You must use the website only where online gambling is lawful for you to do so. Players in Australia are responsible for understanding the laws and restrictions that apply in their state or territory, and for complying with any conditions connected with their account or location. Fair Go Casino may restrict access to particular products, services or features where required by law, regulation, platform requirements or internal controls.

Player eligibility

• You must be at least 18 years old to open an account, deposit funds or participate in betting and gaming.
• You must provide information that is accurate, complete and kept up to date.
• You must use an account belonging to you and must not allow another person to use it.
• You must not use the website if you are self-excluded, restricted, suspended or otherwise prohibited from gambling.
• You must not place bets on behalf of another person or allow another person to control your betting activity.
• You must comply with identity, age, payment and other verification requests where they are reasonably required.

One person should normally maintain and use only one player account unless an alternative arrangement has been expressly approved. Creating multiple accounts, providing false details, using another person's payment method or attempting to avoid a restriction may result in account review and action under the applicable terms. Any action taken will be considered in accordance with the relevant rules and legal requirements.

2. Accounts, deposits and placing bets

Before placing a bet, check that you are signed in to the correct account and that the selected game, market, stake and other details are correct. A bet is generally treated as submitted when it is accepted and recorded by the website. Selecting a button or entering a stake does not necessarily mean that a bet has been accepted. The account history, bet receipt or other confirmation shown by the website should be used to check the status of a transaction.

You are responsible for reviewing every bet before confirming it. This includes the amount, odds or game option, number of selections, applicable fee or condition, and any other information displayed at the time. Once a bet has been accepted, it may not be changed, cancelled or withdrawn unless the relevant game rules or Terms and Conditions expressly allow it.

Funding and account balance

Deposits must be made using a payment method that you are authorised to use. Payment providers may apply their own terms, processing requirements or charges. A deposit can be delayed, rejected or reversed where the payment method cannot be verified, the transaction is not authorised, technical information is incomplete, or a financial institution or payment provider does not approve it.

Your displayed balance may include available cash, pending amounts, promotional amounts or other entries that are subject to separate conditions. Do not assume that a displayed amount is available for withdrawal until it has been cleared and any applicable checks have been completed. You should keep your login details secure and use the support options shown on the website if you believe your account or payment information has been compromised.

Acceptance and limits

Fair Go Casino may accept, decline, suspend or limit a bet where permitted by the applicable rules. A bet may not be accepted if the game is closed, the account is restricted, the required balance is unavailable, a technical problem occurs, or the requested transaction does not meet the conditions shown on the website. Any applicable bet, deposit or withdrawal limits will be displayed or described in the relevant account, product or promotional information.

You must not use software, devices, scripts or other methods designed to interfere with the website, gain an unfair advantage, automate play without permission, manipulate results or bypass security controls. Suspected fraud, collusion, money laundering, identity misuse or other unlawful conduct may be investigated and may lead to restrictions or referral to the appropriate authorities where required.

3. Games, outcomes and settlement

Each game or betting product operates according to its displayed rules. Before playing, review the instructions, available options, stake information, return information and any conditions that affect settlement. Game results are determined by the relevant game system or event outcome. Where a random outcome is used, each result is independent unless the individual game rules state otherwise.

• A winning bet is settled according to the applicable odds, rules or return table shown for that product.
• A losing bet is settled as a loss of the accepted stake, unless a specific rule provides another result.
• A void, cancelled or abandoned bet is handled under the rules for the relevant game, market or event.
• Where a result cannot be confirmed or an event changes materially, settlement may be delayed until the applicable information is available.
• The settlement recorded in the account history is the primary record of the transaction, subject to correction of a clear error.
• Results, odds, game information and account records may be corrected where there has been an obvious technical, typographical, system or data error.

Casino game play

For casino games, the outcome is determined by the game rules and the system used to operate that game. The result shown after a completed round will normally be treated as final. If your connection drops after a wager is submitted, do not immediately repeat the wager. Check your account history or game record first, because the original transaction may have been received and recorded even if the result was not displayed correctly.

A game round may be treated as complete when the relevant wager has been accepted and the game outcome has been generated, even if you leave the page, close the browser or lose your connection. If a round cannot be completed because of a system issue, it will be reviewed under the applicable game rules and Terms and Conditions.

Promotions and special offers

Promotions, bonuses, free-play offers and other incentives may have separate eligibility, wagering, expiry, contribution, game and withdrawal conditions. Those conditions will apply in addition to these betting rules. Always read the full offer terms before opting in or using a promotional amount. If promotional terms are unclear, do not rely on an assumption about eligibility or value and review the information provided with the offer.

4. Technical issues, errors and account reviews

The website may occasionally be unavailable or affected by maintenance, internet problems, device settings, software faults, payment provider interruptions or other events outside reasonable control. You should not place a bet if the website is displaying an error, if the information does not appear complete, or if you cannot confirm the transaction details.

If a technical problem causes an incorrect price, duplicated transaction, inaccurate balance, missing game result or other obvious error, Fair Go Casino may correct the record in accordance with the applicable rules and law. This may include cancelling an affected transaction, restoring the correct balance or making another reasonable correction. A player should not knowingly take advantage of an obvious error.

What to do when a problem occurs

1. Stop playing and record the date, time, game or market and any transaction reference visible in your account.
2. Check your bet history, balance and transaction history before attempting the same action again.
3. Keep screenshots or other relevant information where available, without sharing your login details.
4. Raise the issue through the support options shown on the website and provide a clear description of what occurred.
5. Allow the transaction or account review to be completed before assuming that a wager has failed or that funds are unavailable.

Account reviews may be carried out for security, identity, responsible gambling, payment or compliance purposes. During a review, access to an account, particular games or certain transactions may be temporarily limited. You must provide information that is reasonably requested and must not attempt to avoid a review by opening another account.

Account security

You are responsible for protecting your username, password, device and other account credentials. Do not share login information, use an easily guessed password or leave your account open on a shared device. If you suspect unauthorised access, stop using the account and report the concern through the support channel available on the website. You should also take reasonable steps to secure the relevant device and payment account.

5. Responsible gambling, disputes and changes

Betting responsibly

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you begin and only use money that you can afford to lose. Keep track of the time and amount you spend, take regular breaks, and never gamble while affected by alcohol, drugs, strong emotions or financial pressure.

• Decide your spending and time limits before starting a session.
• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money or use essential household funds for gambling.
• Use available deposit, spending, session, break or exclusion tools where offered.
• Do not gamble as a response to stress, boredom or financial difficulty.
• Ask for help if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you feel unable to control your gambling, stop playing and seek independent support.

Fair Go Casino may apply safer gambling measures, including account contact, limits, cooling-off arrangements or exclusion, where appropriate or required. You can review the Responsible Gambling information on the website for guidance on available controls and support services. A request to close or restrict an account should be treated seriously, and you should not create another account to continue gambling during a restriction.

Questions and disputes

If you believe a bet, game result, payment or account entry is incorrect, review the relevant history and raise the matter through the support channel available on the website. Include enough information to identify the transaction, but do not send your password, full payment credentials or other unnecessary sensitive information. The matter will be assessed against the transaction records, game data, these rules and the applicable Terms and Conditions.

If a dispute cannot be resolved through the website support process, you may have additional rights under applicable Australian consumer protection or gambling laws. Nothing in these rules is intended to exclude or limit a right that cannot lawfully be excluded or limited.

Changes to these rules

These rules may be updated to reflect changes to products, systems, legal requirements or operational practices. The current version published on the website applies to activity made after it takes effect. Keep a copy of the rules that applied when you placed a bet if you need to refer to them later. If you do not accept an updated rule, stop using the relevant betting or gaming service.